At Cleartone Communications Corporations, we may record and monitor telephone calls and other communications for business purposes. This notice explains when and why recordings occur and how they are handled.
2. What We Record
We may record:
- Incoming and outgoing phone calls
- Voicemail messages
- Customer support or sales conversations
- Communications with our representatives
3. Why We Record Calls
Calls may be recorded for purposes including:
- Quality assurance and training
- Customer service and dispute resolution
- Compliance with legal and regulatory obligations
- Protecting against fraud or misuse
- Maintaining accurate business records
4. Consent
By continuing a call with Cleartone Communications Corporations, you acknowledge and consent to the recording of the call where permitted by law.
If you do not wish to be recorded, you may:
- End the call, or
- Request an alternative method of communication (such as email)
5. Access & Use of Recordings
- Recordings are accessed only by authorized personnel
- They are used strictly for legitimate business purposes
- We do not sell call recordings or share them for marketing purposes
6. Storage & Retention
- Recordings are stored securely
- Retained only as long as necessary for the purposes described above or as required by law
- Deleted or anonymized once no longer needed
7. Sharing of Information
Recordings may be shared only:
- With service providers assisting our operations (under confidentiality obligations)
- When required by law, regulation, or legal process
8. Your Rights
Depending on your location, you may have the right to:
- Request access to recorded calls
- Request deletion where legally permitted
- Ask questions about how recordings are handled
9. Contact Information
If you have questions about this notice or our recording practices, contact us at:
Email: support@cleartonecommunicationscorp.com
Company: Cleartone Communications LLC